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Update Your Information

We require your up-to-date personal information.

Passports, residence visas, mailing addresses – all of these things change. Please help us help you to ensure your information is updated so that you can retain access to your account.

What we require:

  • Latest passport information page
  • Latest UAE residence visa
  • Emirates ID card(front and back)
  • Completed and signed Customer Information Form

To download Customer Information Form click here.

How to Submit?

  • In person at any UAB branch*
  • or email scanned copies to info@uab.ae

When we have your completed information, we will send you an email confirmation. Please keep this for your records.

We apologise for any inconvenience, however please note that failure to do so may result in you being unable to access your account.


You can reach us using any of the following numbers

UAB Toll Free

800 474

International callers

+971 6 5987332

Sadara Toll Free

800 72 32 72

Sadara international

+971 6 5987333

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