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Customer Charter

UAB’s Customer Service Charter is made of ‘Ten Service Rules’ that we promise to follow:

  • Extend warm welcome to all my customers.
  • Treating all my customers with respect, and acting at all times in a fair and diligent manner.
  • Listening, understanding and then delivering suitable & prudent solutions.
  • Ensuring customers know and understand their options from the range of products and services provided by UAB to the associated benefits & charges.
  • Helping my customers choose the safest, simplest and most convenient ways to bank with the UAB.
  • Treating all complaints & suggestions as a service opportunity and handling them in a timely and efficient manner.
  • Acting with transparency on all queries related to my customers.
  • Guiding customers who find themselves in financial difficulties in a reasonable and responsible manner.
  • Protecting our customers' private information while acting in accordance with the laws of the land as well as with the banking regulations.
  • Appreciating the customers for banking with the UAB and providing them with the highest standards of service.

Customer Charter


You can reach us using any of the following numbers

UAB Toll Free

800 474

International callers

+971 6 5987332

Sadara Toll Free

800 72 32 72

Sadara international

+971 6 5987333

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