The ‘Ten Service Rules’ I promise to follow:

• Extend warm welcome to all my customers.
• Treat all my customers with respect and integrity, acting at all times in a fair, honest, trustworthy and diligent manner.
• Listen, understand and then deliver suitable & prudent solutions.
• Ensure customers know and understand their options from the range of products and services provided by UAB along with the associated benefits & charges.
• Help my customers to choose the safest, simplest and most convenient ways to bank with UAB through branches, contact center and electronic channels.
• Treat all complaints & suggestions as 'Service Opportunity' and handle them in timely and efficient manner.
• Do what I promise to the customers acting with transparency on all queries related to my customers.
• Guide customers who find themselves in financial difficulties in a reasonable and responsible manner with empathy.
• Protect our customers' private information while acting in accordance with the laws of the land and banking regulations.
• Appreciate and value my customers for banking with UAB and provide them with utmost level of service.