Customer Charter

UAB’s Customer Service Charter is made of ‘Ten Service Rules’ that we promise to follow:

• Extend warm welcome to all my customers.
• Treating all my customers with respect, and acting at all times in a fair and diligent manner.
• Listening, understanding and then delivering suitable & prudent solutions.
• Ensuring customers know and understand their options from the range of products and services provided by UAB to the associated benefits & charges.
• Helping my customers choose the safest, simplest and most convenient ways to bank with the UAB.
• Treating all complaints & suggestions as a service opportunity and handling them in a timely and efficient manner.
• Acting with transparency on all queries related to my customers.
• Guiding customers who find themselves in financial difficulties in a reasonable and responsible manner.
• Protecting our customers' private information while acting in accordance with the laws of the land as well as with the banking regulations.
• Appreciating the customers for banking with the UAB and providing them with the highest standards of service.